Refund & Exchange Policy

Refund and Exchange Policy

At FRVNCHIZE, we want you to be completely satisfied with your purchase. Our refund and exchange policy is designed to provide you with peace of mind when shopping with us. Please read the following policy carefully to understand our guidelines for returns and exchanges.

1. Eligibility for Returns and Exchanges:

You may return or exchange a product if it meets the following criteria:

a. Condition of the Item:
- The item must be in its original condition, unused, unworn, and with all tags and labels attached.

b. Time Frame:
- You must initiate a return or exchange within 5 days of receiving your order.

2. Refunds:

a. Full Refund:
- If you meet the eligibility criteria, you will receive a full refund for the purchase price of the item(s) returned.
- Refunds will be issued to the original payment method used for the purchase.

b. Return Shipping Costs:
- You are responsible for the cost of return shipping.

3. Exchanges:

a. Eligible Products:
- You may exchange an eligible item for a different size, color, or a product of equal or lesser value.

b. Exchange Shipping Costs:
- You are responsible for the cost of shipping the item back to us for the exchange.

4. How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

a. Contact Customer Support:
- Reach out to our customer support team at to request a Return Authorization (RA) number.

b. Package the Item:
- Securely package the item in its original packaging, including all tags and labels.

c. Include RA Number:
- Clearly write the RA number on the outside of the package.

d. Ship the Item:
- Send the package to the address provided by our customer support team.

5. Inspection and Processing:

Once we receive your returned item, we will inspect it to ensure it meets our return and exchange criteria. If the item is deemed eligible, we will process your refund or exchange within 5 business days.

6. Exceptions:

Please note the following exceptions to our refund and exchange policy:

a. Used or Worn Items:
- We cannot accept returns or exchanges for items that have been used, worn, or are not in their original condition.

b. Non-Returnable Items:
- Certain items, such as intimate apparel, swimwear, and personalized/customized products, are non-returnable for hygiene and customization reasons.

7. Contact Us:

If you have any questions or need assistance with a return or exchange, please contact our customer support team at

By making a purchase with FRVNCHIZE, you agree to abide by the terms of this refund and exchange policy. We appreciate your business and are dedicated to providing you with quality products and exceptional customer service.